It is important to us that we are a team who support each other and our clients to achieve the best results possible.
To achieve this we have three core guiding Values and a set of Service Commitments that underpin the way we work with our clients and as a team.
Values
- Honesty
- We will treat our Team Members, our clients and all those who are stakeholders with honesty
- Integrity
- Our firm stands for Integrity, it is a core belief in our relationships, be they internal or external
- Balance
- We are fortunate to have a team which comprises the best possible mix of experience, qualifications and core attributes to service our clients’ needs
Our Service Commitments
- Timely attention
- We will provide our clients with an indication of job completion, our standard is 30 days completion on delivery of records.
- Confidentiality
- Our clients business will never be discussed with any person other than those specifically approved.
- Informative
- We advise our clients on key issues, we strive to educate our clients over client engagement issues.
- Work Quality
- We have quality control systems which mean that a completed product is finalised to a high standard.
- Accessibility
- Our team is approachable, we undertake to respond to any client enquiry within 24 hours from notification.
- Value
- Our fees are reasonably and competitively priced and represent fair and reasonable value for our clients
- Business Solutions
- Our firm looks for solutions to clients’ needs, we will always refer them to an expert third person if an external skill is required.
